You acknowledge and agree that:

• You have raised your concerns in writing directly with the Member of Funerals Australia and attempted to resolve the issue directly with the Member funeral director.
• You have allowed 21 days to elapse since raising your concern in writing and your concerns or dispute were not addressed to your satisfaction by the Member funeral director.
• Funerals Australia will not deal with your concerns or dispute if the matter involves legal representation or is before a court or tribunal.
• You will advise Funerals Australia at the time of bringing this matter to Funerals Australia attention if a court or tribunal has made a decision in respect to your concerns or dispute.
• The documents you provide to Funerals Australia about your concerns or dispute are provided on a ‘without prejudice’ basis, which means that the same documents cannot be used in any subsequent court or tribunal by Funerals Australia or its Member funeral director, except to the extent such privilege is allowed by the courts.
• All documents you provide to Funerals Australia, including your correspondence, will be released to the Member funeral director.
• A copy of the final resolution will be made available to the Member funeral director.
• Funerals Australia recognises that subsequent to our involvement you may wish to pursue this matter through other means. Funerals Australia final determination does not preclude your right to do so.